RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
- All items would need to be purchased originally from Muslumana
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
- VALIDITY FOR EXCHANGES & RETURNS
- All exchanges and returns would need to be raised within 7 days of the reported delivery date.
- Personalized items cannot be returned or exchanged unless there is a quality issue.
- Buyers are responsible for return and exchange shipping costs unless there is a quality issue, quality issues must be reported within 24 hours of reported delivery date by courier with photo proof and order number to email@example.com
- EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly print and fill up a paper with order number, reason for return, package content and “muslumana.com” and follow the steps indicated in the form for your exchange.
2.3 Mail us your parcel via a traceable mode of postage.
2.3 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.4 All returns and exchanges made via our online portal at www.muslumana.com would need to be shipped to the attention of the given company(only to Company no any individuals):
Company Name: E Yatak ve Uyku Urunleri San Tic Elekt Hiz Ltd Sti
Hoca Ahmet Yesevi Mah, Bekir Yıldız Bul, Haspark Apt, 120/A
Kocasinan, KAYSERI/ TURKEY 38090
Tel: +90 552 740 30 30
- OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Muslumana makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.6 All decisions made by Muslumana is final