Returns & Refunds Policy
Cancellation, Returns & Refunds Policy
Effective date: October 13, 2026.
This policy applies to all orders placed on www.muslumana.com. It is shown, and must be accepted, before checkout. By placing an order you agree to it.
1. Every mat is made to order
All our prayer mats are printed specifically for your order, with or without a name. That's why the rules below are stricter than at a regular store.
All purchases are one-time payments. We do not sell subscriptions and never charge you again automatically.
2. Your design proof
Before we make anything, we email you a proof of your mat (also when you designed it yourself with the live preview). Please check the names, spelling, font, colors and size carefully. We only start production after you reply "Approved". Your approval confirms that the design is correct and final.
3. Cancellations
You can cancel free of charge within 6 hours of placing your order, as long as you haven't approved your proof yet. Email support@muslumana.com or use the live chat with your order number. We confirm every cancellation in writing and refund you in full.
After 6 hours, or once you have approved your proof (whichever comes first), your mat goes into production and the order can no longer be canceled. You can still ask for changes to the design until you approve the proof.
4. If something is wrong, we make it right
If your mat arrives damaged, defective, different from the proof you approved (for example a name printed differently from your approval), or you received the wrong item:
- email support@muslumana.com within 7 days of delivery,
- with your order number and clear photos of the mat and the packaging.
We will send a free replacement or give you a full refund.
5. What we can't refund or exchange
Because each mat is made for you, we can't accept returns, exchanges or refunds for:
- change of mind, or ordering the wrong size, color or design;
- spelling or details that were in the proof you approved;
- small color differences between your screen (or the live preview) and the printed mat;
- normal production tolerances in size, finishing or texture.
6. Delivery
Please check your order when it arrives. If the tracking shows a delivery problem, contact the carrier and let us know. We're not responsible for delays caused by the carrier, for packages lost or stolen after delivery, or for an incorrect address entered at checkout.
7. How refunds are paid
Approved refunds go back to your original payment method. Your bank usually shows them within 5β10 business days.
8. Questions
support@muslumana.com, we're happy to help.